According
to my recent skimming of all the "women's" magazines
available to me while stairstepping at the health club,
"Intuition" (a new perfume by Estée Lauder) is just
hitting the fragrance counters of your local department store. But
the concept of "woman's intuition" has always been around.
Here's my take: This way of thinking has only been gender-typed
because women are more comfortable using it and are not afraid to
admit it. Men have intuitive skills, too -- for certain. Maybe it's
just less manly to acknowledge thinking in a way that has no
scientific or logical basis.
Nevertheless, since this is a platform for discussing how to
reach women consumers, I'll stick with discussing Web site
organization through a woman's intuitive eyes.
Intuitive Web Organization
Steve Krug's first law of usability for Web site design, and the
title to his book, "Don't
Make Me Think", says it all. Web pages should be
self-evident. I looked up "self-evident" in
Merriam-Webster's Collegiate Dictionary; the definition is
"evident without proof or reasoning," which sounds a lot
like a definition of "woman's intuition" to me.
There are several ways to organize a Web site for intuitive
navigability, and the most effective methods have a lot to do with
common sense from a woman's perspective. If you consider the
organization of an e-commerce site on paper, for example, you might
be tempted to list products alphabetically. It just seems the
easiest and quickest way to solve the problem, right?
If you give it a bit more thought, you'd realize that people
search for things such as books, wedding gifts, stereo equipment,
and outdoor gear in a more intuitive way. You have many
considerations when making purchases, whether you are buying a gift
for the wedding of a couple in their early 20s, buying a present for
a friend's second baby, adding stereo components to your newly
remodeled kitchen, or purchasing a Father's Day present for a
couch-potato dad (as opposed to, say, an outdoorsy dad).
Intuitive E-Commerce
A woman, for example, would intuit that the gift for a betrothed
couple in their late 30s (a check for their favorite environmental
charity seems popular right now) would be much different from the
gift for a couple in their early 20s (china in their pattern). An
intuitive wedding site might be organized by which wedding it is
(first, second, and beyond) or by the life stage of the couple
(college marriage, seniors marriage...).
eToys (now KBkids.com) is an e-commerce site that
"gets" intuitive shopping. You can purchase toys by price
range, age range, category, or featured shops (the Pokémon shop
would be a favorite with my seven-year-old nephew, I do believe).
eToys probably didn't originally launch the site with this savvy
organization method, but to get there it likely (and wisely) paid
attention to feedback from shopping moms.
Other e-commerce sites that likely gave a little extra,
unscientific thought to the organization of their sites and lay them
out according to the way people think about purchasing their
products are:
- Hifi.com. Shop by room, not only by dimensions and
amps, for stereo and television equipment. (I've mentioned these
guys before -- see my article, "To
Be 'Hers,' or Not to Be?") Perfect for finding those
white little -- but powerful -- speakers to put up in your newly
modernized kitchen
- REI.com. The "Learn & Share" section of
this site has how-to help and community opportunities, among
other things. Products are organized by sport, then by
categories such as "Gear Checklist" and "How To
Choose." I would find that very helpful and probably use it
even when I wasn't buying. (Note: Combining e-commerce and
community doesn't always work well from a woman's perspective,
but maybe outdoor sports nuts are different
- InStyle.com. This site's developers thought through the
search terms and chose to repackage their product presentation
in several ways. My favorite is being able to see the fashion
trends of the stars. Believe me, women are swayed by what
outfits the celebrities are wearing. (It's a sad truth.) And you
can click on "get this look" right from the photo.
(Now let me just find out the price of those trendy low-rider
jeans Jenna Elfman is wearing...)
Intuitive Holiday Shopping
Now may be a good time to consider organizing your wares in yet
another way -- theme boutiques. With the holiday e-tailing season
oh-so rapidly approaching (egad), structuring a storefront of
specially packaged gift items and grouping gift ideas by cost (e.g.,
$25, $50, $100-plus) are very effective marketing tactics. Including
content about de-stressing after the holidays might be a great way
to further promote a bath gift pack. And a "Christmas for
Dad" boutique might be an area where you'd suggest gifts for
every type of dad, such as couch-potato dads, new dads, golf dads,
and so on.
So the next time your site is up for a little renovation, give it
a try. Present your products or services in a way that doesn't force
your customers to stop and think. Rather, organize your site in a
way that nudges both men and women to exercise their intuitive
skills.
Take the effort out of shopping -- your shoppers will enjoy it
more and visit again and again.